I forgot my password


No problem, that happens to all of us all the time.
On the bottom of the login page, you should see a "Forgot your password?" option. Click on this. You will then be prompted to enter your email details. An automatic email will be sent to you with a link to reset your password. Check your junk folder if you can't find the email.

That's it! Easy peasy.

No problem, that happens to all of us all the time.
On the bottom of the login page, you should see a "Forgot your password?" option. Click on this. You will then be prompted to enter your email details. An automatic email will be sent to you with a link to reset your password. Check your junk folder if you can't find the email.

That's it! Easy peasy.

Where can I find my certificates


Once logged into your account you will be able to see all your certificates. At the very top, you should see your name and next to it "Learner". When you hover over it, a drop-down menu will appear. Click on "My Certifications".

A page will open with all your certificates, including information about when you completed the course, when the certificate will expire and an option to download your certificate or to share it to LinkedIn.

Once logged into your account you will be able to see all your certificates. At the very top, you should see your name and next to it "Learner". When you hover over it, a drop-down menu will appear. Click on "My Certifications".

A page will open with all your certificates, including information about when you completed the course, when the certificate will expire and an option to download your certificate or to share it to LinkedIn.

How do I access courses?


Found an interesting course in our course catalogue? Please request it to your supervising social worker.

You will be notified once the course has been assigned to you and you will find the course on your dashboard ready for you to take.


Found an interesting course in our course catalogue? Please request it to your supervising social worker.

You will be notified once the course has been assigned to you and you will find the course on your dashboard ready for you to take.

The course is not loading

I see an incomplete button and nothing else


If you are a Safari user, please read the next section. 

To fix this issue you will need to clear your cookies. We have added links below to the more common browsers with instructions on how to clear cookies.

If you are a Safari user, please read the next section. 

To fix this issue you will need to clear your cookies. We have added links below to the more common browsers with instructions on how to clear cookies.

Are you an Internet Explorer user?

Microsoft has stopped supporting Internet Explorer and the browser is now obsolete. Moving forward you will have difficulties accessing any website using Internet Explorer. For security reasons as well, please install Microsoft Edge instead. https://www.microsoft.com/en-us/edge

The course is not loading (Safari)


To fix this issue you will need to:
  1. check your cookies settings: make sure to disable 'prevent cross tracking' and 'block all cookies'
  2. clear your cookies and cache
  3. check that you have the latest iOS update on your device. Go to Settings, then 'Software update', if your device needs updating it will be indicated there.
Once you followed these steps, close Safari and log back into your training account.

Another simple option is to switch from Safari to Chrome.
Enable cross-tracking and cookies

To fix this issue you will need to:
  1. check your cookies settings: make sure to disable 'prevent cross tracking' and 'block all cookies'
  2. clear your cookies and cache
  3. check that you have the latest iOS update on your device. Go to Settings, then 'Software update', if your device needs updating it will be indicated there.
Once you followed these steps, close Safari and log back into your training account.

Another simple option is to switch from Safari to Chrome.
Enable cross-tracking and cookies

How to clear your cookies on Safari

iPhone and iPad

Click here for iPhone and iPad

Mac

Click here for Mac